Help Desk Software

Did you forget your password? Have trouble getting Microsoft Office documents to print? Or simply need someone to help you with the settings on your computer? Then you’ll love our CMIT Solutions Help Desk. It’s as easy as sending an email to our staff or picking up the phone.

Our highly skilled Help Desk is fully staffed to eagerly respond to your service call — and fast! That’s why we measure things like time to answer, first call resolution, statistics, and total time to resolution. Because we don’t just want to answer your questions — we want to solve your problems.

We love to help. Our tribe of Help Desk support specialists understand that there is nothing more frustrating than not being able to get your job done. We stand by ready, willing, and able to take your call and make your day.

The CMIT Help Desk is staffed with friendly experts who listen carefully and help you through your technology challenges when you get stuck.  Whether your problems are with email, Internet connections or “how-to” questions about software you are trying to use, give us a call.  Please see the attached list of our currently supported products.  Our list of supported products is updated periodically.  If you currently use a product that is not listed, please call us to inquire about support.  CMIT Help Desk provides solutions to these and many other issues remotely over the phone, or with your permission, we can remotely access your computer and work the problem right in front of your eyes!

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If you already have in-house IT support then what can a help desk do for your company?

WHAT IS A HELP DESK?

A help desk is a staff of customer support engineers who are available to answer end-user questions and remotely resolve common IT problems. A help desk acts as a natural complement to existing IT staff by taking frequent user issues off their plate so that they can concentrate fully on more pressing problems.

In other words, a help desk reduces the burden of everyday user problems on your in-house staff, provides end-user support to employees, logs the calls for you, and escalates the issues they can’t resolve alone. Your technical staff can focus on projects and tasks that deliver more value to the business.

HOW DOES A HELP DESK WORK?

A good help desk works on both an inbound and an outbound basis. In other words, they aren’t just taking service calls – they’re actively reaching out to you to resolve issues.

PC users may frequently interrupt an in-house tech with issues the help desk could
address. In this situation, the in-house tech can contact the help desk and ask them to reach out to the user. The help desk creates a ticket in their service desk management software and calls the user. That way it’s fully tracked and logged, but you don’t have to devote valuable time to resolving it.

WHAT FREQUENT USER PROBLEMS CAN A HELP DESK ADDRESS?

The CMIT Help Desk assists with tasks such as:

• NEW EMAIL USER SETUP
• NETWORK CONNECTION PROBLEMS
• PRINTER CONNECTION AND SETTING PROBLEMS
• SOFTWARE AND NEW HARDWARE CONFIGURATION
• ACTIVE DIRECTORY SETUP ON SERVERS

WHAT’S THE NUMBER ONE REASON I MIGHT NEED A HELP DESK?

Because a smart business manages its time – and its personnel – well. A help desk lets you make better use of your time while keeping your users supported, efficient, and productive.

CMIT Solutions Help Desk services are available when you sign up for CMIT Marathon, our managed services program for small and medium businesses.

If you need some additional information Call us we can help.  

DEVI MAZUMDAR – OWNER
210-243-2337CMIT Solutions of San Antonio NEhttp://www.sanecmit.com/14080 Nacogdoches Rd, San Antonio, TX 78247

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CMIT Franchise System Uses Teamwork to Recover Lost Laptop

At CMIT Solutions, you’re never alone. As the company continues to expand across North America — now with more than 150 offices across the continent — the network of the brand’s franchise partners grows as well. Each of these owners brings a unique background, career experience, and worldview that helps CMIT Solutions cultivate an exceptional body of clients in each community. Small and medium-size businesses across our markets are provided with fast, efficient, preventative IT solutions that help them grow.

CMIT Solutions takes pride in the relationships cultivated through these essential community connections. In many ways, the clients of each CMIT Solutions office weave the fabric of the brand – diverse, community-oriented, and results-focused.

Because of the relative size of the network, CMIT Solutions franchise partners are in nearly every major metropolitan area in the U.S. And sometimes, it helps to have like-minded friends all over the country. Just ask the CMIT Solutions client who had the unfortunate experience of losing track of his laptop at the Charlotte Douglas International Airport, in North Carolina.

After discovering that he had reached his destination without his laptop in tow, the client called TSA, at the airport, to report his missing computer. He included the specs of the computer, plus the fact there was a CMIT sticker on it. TSA reached out to Mark Boedecker, president of CMIT Solutions of Southwest Charlotte, and, within a half hour, the search for the owner was on. Multiple franchise offices across the country communicated with one another and worked together to track down the owner and get the laptop shipped safely back to the client in New York City.

“This is an amazing example of the kind of collaborative environment that CMIT Solutions fosters at every level,” said Boedecker, whose background in the military led him to the proven system of CMIT Solutions. “As soon as I got the call from TSA, I knew that my top priority was to return this laptop safe and sound to its owner. Our clients are business owners themselves, and working without a computer is a recipe for disaster. We jumped on it immediately and got the ball rolling.”

CMIT Solution’s close-knit group of franchise owners and technicians don’t only help one another — they help their clients as well. With career and life backgrounds in industries such as military strategy, consulting, technology design, customer service, business ownership, marketing, sales, franchising, and engineering among others, you’re sure to find an answer to any question you might have in the CMIT Solutions franchise partner network.

“It meant the world that the team stepped in and tracked down my client’s laptop,” said Jeffrey Berg, Director of Client Services at CMIT Solutions of Wall Street and Grand Central in Manhattan. “My fellow franchise partners at CMIT Solutions are stand-up men and women who do everything they can to provide the best possible service to our customers. This attitude is what CMIT is all about — I’m proud to work alongside these leaders and problem-solvers.”

As CMIT Solutions continues to pave the way for affordable IT solutions for North America’s small and medium-size businesses, client relations and top-notch technology innovations remain at the center of the brand’s philosophy.

If you need some additional information Call us we can help.  

DEVI MAZUMDAR – OWNER
210-243-2337CMIT Solutions of San Antonio NEhttp://www.sanecmit.com/14080 Nacogdoches Rd, San Antonio, TX 78247

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Proactive IT Services

What are proactive IT services?

Imagine never thinking about your computers again.

You simply use your computer and network — and the job gets done. No worrying about unexpected outages or failures. No need to wonder if you are protected from the latest cyberattack. No wasted effort or time.

We’re not talking about some future utopia. You can have this today! All it takes is one simple phone call to your local CMIT Solutions office. We will place a zero-footprint intelligent agent on any device that connects to your network so that you can go back to doing what you do best — while we do what we do best.

We monitor, manage, update, refresh, and optimize technology for your business. Sounds daunting, doesn’t it? Not for us. We live, eat, and breathe technology that runs smoothly. We love working smart to avoid unnecessary downtime. We love it when you are productive.

Ask yourself one important question: What happens to your business if the plug is pulled on your computers, rendering them suddenly not available?

If you can’t live with the answer, you need proactive IT services. Contact us. We’d love to help.

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Stay up. Stay running. Stay protected. No matter what.

Your computer support specialist for flat-rate, round-the-clock maintenance and monitoring.

Make CMIT your computer support specialist and we will not only look into current issues, but will anticipate future IT issues and warn you ahead of time. Wouldn’t it be great to never again have to pay your personal computer support specialist to come back and fix the same problem four times?

What about never again spending hours trying to “fix it yourself” because you know it’ll be cheaper (and quicker) than calling for help and waiting hours (or days?) for someone to call back?

What do you think about paying the same, set price every month for 100% of the IT support and maintenance you need?

Make CMIT Solutions your computer support specialist with our Marathon service.

CMIT Solutions’ Marathon service keeps:

• YOUR COMPUTER SYSTEMS RUNNING
• YOUR EMPLOYEES PRODUCTIVE
• YOUR DATA PROTECTED
• YOUR NETWORK SECURE AND
• YOUR STRATEGIC IT GOALS IN FOCUS

Say goodbye to the days of erratic and unpredictable billing, arguing over vague invoices, and trying to contain your IT costs by spending the time you don’t have doing a job you shouldn’t be doing.

With CMIT Solutions, Marathon managed service plan, we keep it simple. One price. One hundred percent service. If you like the sound of that, and want to know more about how we deliver superior service to our clients every single day, please spend some time on our site and learn about everything that makes up Marathon – we’re confident you’ve never met another IT consulting company like us before.

Contact Us if you are ready to talk with us about how proactive IT services can help keep your business up and running.

Or you can learn more about CMIT Marathon.

If you need some additional information Call us we can help.  

DEVI MAZUMDAR – OWNER
210-243-2337CMIT Solutions of San Antonio NEhttp://www.sanecmit.com/14080 Nacogdoches Rd, San Antonio, TX 78247

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Hardware Purchasing

Ever try to decide which computer to purchase? It’s not as easy as you thought. How much memory do you really need? Which processor? Does it matter? Admit it — they all look alike, but you know they aren’t.

Whatever you choose, you’re going to be stuck with it for three years or more. Whether you need a desktop, laptop, convertible (yes, that is a type of computer), or tablet, we can help. We order so many different types of hardware, from computers to routers to printers to storage arrays, that we have seen it all. We can help you choose the computers and systems that work best for your business. We understand the difference between business-grade and consumer-grade systems — you wouldn’t buy a single-room AC unit to cool a high-rise, would you?

Why guess when you can ask us to help? We love fitting people with the right machine for their needs. It’s a bit like being a tailor: right CPU, appropriate amount of memory, plenty of storage, and, best of all, a warranty.

We can set your system up for Proactive IT Services from day one — that way, your pristine, beautiful, and efficient new computer stays that way.

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Expert guidance, from planning to procurement.

Here at CMIT solutions, we offer only the most relevant and cost effective small business products for your small business needs.

As a Dell Premier Partner, the highest level of Dell partnership, we’re experts on Dell’s desktops, laptops, workstations, servers, and networking equipment. We offer the latest in Dell small-business computer equipment and systems, all tailored to your business’s needs. In addition to great deals and discounts on Dell small-business hardware, we can source and install the business software packages you rely on most.

Looking for support or to purchase a new Mac or other Apple products?
Learn about our support for Apple.

Avoid spending money on hardware and software you don’t need or can’t use. CMIT Solutions will perform a thorough assessment of your hardware, and software, requirements before you make a purchasing decision; so, you can make sure you’re getting the best value for your business.

Once we’ve developed a solid hardware strategy, we’ll help fast-track your purchase. Need help setting it up? We can do that, too. Contact us today.

DEVI MAZUMDAR – OWNER
210-243-2337CMIT Solutions of San Antonio NEhttp://www.sanecmit.com/14080 Nacogdoches Rd, San Antonio, TX 78247

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Email Archiving, Access and Recovery

At CMIT Solutions, we like to say that email is the lifeblood of business. What other communication tool is as vital? How else do you rely on staying in touch?

Ask anyone who uses email, though, and they’ll tell you that bad things happen — especially at crunch time. An important message disappears. An attachment ceases to exist. An auditor comes calling for a past communication. An email server crashes, rendering your employees unable to work. That makes email archiving, access, and recovery critical for business success.

Our email solution solves these problems, preserving all inbound and outbound emails, providing instant search and discovery tools, satisfying industry regulations, and ensuring secure, encrypted access via webmail in case of outages or failures.

Don’t rely on luck to keep your email up and running. Call an expert and treat the lifeblood of your business with the care it deserves.

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Keep every email, forever.

Ensure the protection, preservation, and continuous operation of your business email, while providing on-demand email access for users. If your internal network or email server goes down, users can still access secure RADAR servers over the Web. Bottom line: you can still get to your email without any downtime, mail queuing, or “bounce-back” messages.

If you need absolute assurance that you’ll be able to find old emails when you need them, you need CMIT RADAR.

More emails don’t have to mean more problems.

Regulations around records retention change over time, but they’re all moving in one direction: more records for longer. So what’s a small business owner to do? Tape backups are an option, but they’re unreliable, difficult to search, and no help at all if they’re stored onsite and lost in a catastrophic event. High-end enterprise storage can cost a fortune, and gives you more bells and whistles than your small business really needs.

CMIT RADAR stores all your emails digitally, offsite, in a secure Class A data center. You have full, searchable access to your archive whenever you want, at a price you can afford.

You don’t need anything extra.

RADAR is a cloud-based service that filters email and attachments for spam and viruses, indexes the cleaned emails, and then saves them in an encrypted archive. You don’t need extra hardware, client-side software, or IT support. With RADAR, you can treat email kind of like electricity: it’s just there. But RADAR goes one step better, because if your local power goes out, you can still reach for email from another location.

HOW CMIT RADAR WORKS

All incoming, outgoing, and internal email goes through the RADAR gateway. Email and attachments are filtered for spam and viruses. “Clean” email is indexed and then encrypted in the active archive for secure, long-term retention. Users can instantly identify email and attachments on RADAR’s Web interface and then download them directly to their local inbox.
Permanent storage.

Email storage volumes can really add up over time. With RADAR, that doesn’t matter: you’ve got permanent storage for every email you send or receive, for as long as you want to keep it.

Fast retrieval.

RADAR has a simple online interface that lets you instantly recover any email or attachment from the archive and move it into your local inbox — without assistance from IT. If you’re ever involved in a legal process where you need to locate a lot of emails quickly, this can make a big difference for your business.

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CMIT Solutions is a trusted IT partner for small businesses trying to do more with less money and time.  CMIT provides responsive, professional support for the entire technology infrastructure, performing regular ongoing maintenance, monitoring, and backups – everything necessary to ensure an efficient, safe, and reliable computer environment.  

If you need some additional information Call us we can help.  

DEVI MAZUMDAR – OWNER
210-243-2337CMIT Solutions of San Antonio NEhttp://www.sanecmit.com/14080 Nacogdoches Rd, San Antonio, TX 78247

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Remote Backup and Disaster Recovery

Sure, you’ve got a data backup solution…right?

But does it work?

When was the last time you checked?

Do you have a repeatable process for recovering both your data and your business should the unthinkable happen?

If you are like most of our clients, you might be sheepishly looking away from the monitor. Nobody wants to acknowledge that they may have a critical gap in their business operations — especially not when it’s in an area that everyone knows is critical.

Therein lies the problem. Knowing what you need when it comes to data backup and business continuity isn’t that simple if you are not an IT ninja. When was the last time you thought about recovery time or recovery point objectives?

Let us help with the details. We can set your business up with the appropriate level of both data backup and business continuity plans that are right for your business, no matter what size or industry. We have solutions that span a wide range of situations and scenarios.

Not sure what you need?

Contact us for a quick chat. And do it now — without remote backup and disaster recovery, you’re rolling the dice with your data and putting your company at risk.

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Secure Backups for Small Business

If your small or medium-sized business suffers a catastrophic data loss, it almost certainly will fail. It’s that simple.

Catastrophic data loss is one of the most detrimental events that can happen to a small- or medium-sized business (SMB). According to the The Underwriting Guide for Insurers, only six percent of mid-size companies that suffer catastrophic data loss ever recover. Yes, you read that correctly. Only six percent. 43% never reopen, and 51% close within two years of the disaster.

Unfortunately, data loss is a relatively common occurrence. Hard drives die, and even automated backups sometimes fail to archive every single file correctly. Data loss becomes catastrophic when a sizeable, or vital, set of data becomes unrecoverable.

Our Remote backup systems can prevent catastrophic data loss and could potentially save your company.

CMIT Guardian offers a full suite of disaster recovery tools, all of which are customizable to suit the needs of your small business:

• DISASTER RECOVERY PLANNING
• SECURE REMOTE BACKUP
• EMAIL ARCHIVING
• MONITORING SOFTWARE

Guardian is more than just a remote backup system—it’s a business continuity plan designed to keep your company open and operational after a data disaster.

GUARDIAN DELIVERS:

Peace of mind. All data is secured with 128-bit encryption during transfer and stored securely offsite. Customers can use a provided encryption key or manage their own private key to encrypt data. Guardian automatically backs up new and changed files, so even in the event of disruption or disaster you can recover virtually all of your most recent data.

Disaster recovery, tailored to small business. You don’t need an enterprise-level solution with multiple redundant data centers, but you do need redundancy. Guardian automatically backs up to offsite storage, and can run a virtual image of your environment if any of your existing servers fail. And, whereas other business continuity solutions might require a complete rebuild and reinstallation of key databases and applications, taking up to a week or more, Guardian’s storage and virtualization capabilities allow you to perform a full restore in less than 48 hours.  Click Here to Watch a Technical Demonstration of our Disaster Recovery

Increased productivity. Guardian protects against spam, delivers email archiving, and provides continuous online access to email in the event of hardware outage, so users stay in touch and productive.

CMIT Guardian ensures a catastrophic loss of data will never happen with data disaster recovery planning, secure remote backup, email archiving, and monitoring software. Guardian also makes an automatic on-site backup and has the ability to use that backup as the live environment if a crash occurs. We secure all data with 128-bit encryption during transfer and test the backups to ensure we can recover. Guardian backs up new and updated files, guaranteeing full recovery in less than 48 hours. We help you define the backup process so your backup protects not only your data, but all of your business systems.

Guardian is available in three different plans, which can be customized to meet your business and your budget.

Contact CMIT Solutions for pricing and details.
Or learn more about the remote backup, disaster recovery, archiving capabilities of CMIT Guardian.

If you need some additional information Call us we can help.  

DEVI MAZUMDAR – OWNER
210-243-2337CMIT Solutions of San Antonio NEhttp://www.sanecmit.com/14080 Nacogdoches Rd, San Antonio, TX 78247

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Spam. You know it. Not the wonderful stuff in the can...

Anti-Spam Software

Spam. You know it. Not the wonderful stuff in the can, but the other kind. Maybe you’ve only thought of spam with respect to your home computers, and not in your business environment. If that’s the case, then it’s time to think again.

Spam is the world’s nastiest Trojan horse. When it comes into your business email account, the havoc it wreaks can be devastating. Malicious email and virus attacks are more sophisticated than you think. The damage spam can cause may cripple your network, compromise your corporate data, and bring your productivity to a screeching halt.

Every single system we manage is fitted with CMIT-Anti-Spam. 
That’s how seriously we take the situation.

Ask us how we can protect you and your business.

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Say goodbye to spam and hello to dramatically increased productivity.

CMIT’s Anti-spam software protects against spam, viruses and phishing exploits outside the corporate network.

• BLOCK EMAIL-BORNE MALWARE.
• AVOID UNSOLICITED OFFENSIVE MATERIAL THAT COULD BE PERCEIVED AS CREATING A HOSTILE WORK ENVIRONMENT.
• AVOID THE MAINTENANCE AND MANAGEMENT REQUIRED FOR ON-SITE HARDWARE AND SOFTWARE SOLUTIONS.
• COMPLETELY ELIMINATE FOREIGN LANGUAGE SPAM THAT OFTEN BYPASSES TRADITIONAL DEFENSES.
• SECURE THE LOCAL EMAIL SERVER BY ELIMINATING MULTIPLE ACCESS POINTS.

Our Anti-spam software also prevents outbound email from spreading viruses and spam.

• PROTECT YOUR REPUTATION WITH A SAFEGUARD THAT PREVENTS USERS FROM INADVERTENTLY SENDING SPAM & VIRUSES.
• PREVENT YOUR IP ADDRESSES FROM INADVERTENTLY GETTING BLACKLISTED, WHICH CAN PREVENT YOUR USERS’ LEGITIMATE EMAILS FROM REACHING THEIR RECIPIENTS.
• IDENTIFY POSSIBLE COMPROMISED PCS THAT CAN LEAD TO THE LEAKAGE OF SENSITIVE CORPORATE INFORMATION.

Keep inbound email in queue in case the local mail server fails or the power goes out.

• INCOMING EMAIL IS NOT BOUNCED OR LOST WHEN YOUR LOCAL EMAIL SERVER IS DOWN FOR ANY REASON.
• LOCAL EMAIL PROBLEMS ARE INVISIBLE TO EXTERNAL SENDERS, BECAUSE NON-DELIVERY RECEIPTS ARE NOT SENT.
• DELIVERY OF INCOMING MAIL RESUMES AS SOON AS THE LOCAL EMAIL SERVER RETURNS TO OPERATION.

Block high-volume spam before it reaches your corporate infrastructure.

• NEUTRALIZE VOLUME-BASED DIRECTORY HARVESTING AND DENIAL OF SERVICE ATTACKS.
• SAVE THE BANDWIDTH OTHERWISE CONSUMED BY SPAM AND MESSAGES TO UNKNOWN USERS.
• AVOID THE NEED FOR HARDWARE (HARD DRIVE, MEMORY, CPU) UPGRADES TO CRITICAL INFRASTRUCTURE COMPONENTS.

If you need some additional information Call us we can help.  

DEVI MAZUMDAR – OWNER
210-243-2337CMIT Solutions of San Antonio NEhttp://www.sanecmit.com/14080 Nacogdoches Rd, San Antonio, TX 78247

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